General Terms and Conditions
By booking at our hotel, restaurant, or Rock Spa & Wellness, you agree to the general terms and conditions. Please read these before you finalise your reservation.
In case of a disagreement, the resolution will be based on strict adherence to our general terms and conditions.
- Prices are always indicated per person and per night or package.
- A promotion or package cannot be combined with other promotions, discounts, vouchers, and packages.
- In order to benefit from an offer or arrangement, please mention this offer when booking.
Any request not made at the time of booking cannot be taken into account later.
- Please note: These conditions always apply unless explicitly modified in the offer.
- We accept credit cards: Visa - Eurocard - Vpay.
- To enjoy offers & packages, we request cash payment.
- For all reservations, we request a written confirmation within 8 days.
- As a guarantee, a deposit of 100 € per reserved room is requested to be transferred to one of our accounts in Luxembourg with the mention of the reservation name, arrival and departure date.
- B.I.C. Code: BCEE LULL- IBAN Code: LU30 0019 3600 0694 8000
- Or a credit card number with the expiration date, the 3-digit security code, and the name of the cardholder with the authorization of debit by the hotelier.
- The deposit is taken as compensation in case of cancellation.
- In the event of a change of reservation an administration fee may be charged (see price list).
For reservations at the Hotel and/or the Rock Spa Wellness & Beauty Center:
- Cancellation from 14 to 8 days before arrival date = 50% of the reservation.
- Cancellation from 7 to 4 days before arrival date = 80% of the reservation.
- Cancellation from 3 to 1 days before arrival date = 100% of the reservation.
- No show = 100% of the reservation.
At the Restaurant Comte Godefroy :
- For reserved meals-dinners-menus cancelled less than 24 hours in advance, 50% of the price will be charged.
Rooms are available from 2 pm and must be vacated by 11 am unless another agreement has been made (see price list for early check-in or late check-out).
The entire hotel is non-smoking. Smoking is strictly prohibited in the rooms, and cleaning, deodorizing, and loss of rental fees will be directly charged to the responsible party.